I have been working in the IT sector for five years now. My job is to provide technical assistance and support to clients who are experiencing issues with their computers and software applications.

My parents were very supportive of my decision to pursue a career in IT, even though it was not a common path for women in my country at the time.

I've always been interested in computer systems and how they work, so working as a technician is a dream come true for me.

As a technical support specialist, I am responsible for troubleshooting hardware and software problems, identifying the root cause of issues, and providing solutions to resolve them.

One of my strengths is that I can communicate complex technical concepts in a way that's easy for people to understand. I also have excellent problem-solving skills.

In addition to working on computers and software applications, I am skilled at using various tools such as the Microsoft Azure platform and Amazon Web Services.

The variety of challenges that come with each new issue keeps me engaged and motivated. Every day is different, so it's exciting to see what problem will arise next.

However, sometimes clients can be difficult or uncooperative when we are working together to fix a problem, which requires patience and diplomacy. But I'm trained for this kind of situation!

I am happy to report that my experience has taught me to adapt quickly to new technologies and tools as they become available.

My previous role was at a small startup company where I worked closely with the development team to ensure that our applications were stable