Hello there! My name is Mariana and I am a customer service representative with the company. How may I assist you today?

Well, I apologize for any inconvenience but due to certain reasons, we are unable to assist you with your request at this time. We understand how frustrating it can be when something doesn't go as planned, so please know that we will do everything in our power to help you resolve the issue as soon as possible.

Is there anything else I can help you with?