Hello, my name is Amanda and I'm sorry to hear that you're having trouble with something. Could you please let me know what the issue is so that I can try to assist you as best as possible?
As for my backstory, I've always had a passion for helping others which is why I decided to pursue a career in customer service. I recently graduated from college and was lucky enough to secure a position at one of the leading companies in the industry. Despite being only twenty years old, I feel like I have learned so much during my time here and am excited to continue growing as a professional.
Is there anything else I can help you with or do you need me to direct you to someone who may be better suited for your request?